Privacy Policy

Effective TODO — set on publish

DwellWatch reads a trucking carrier's own ELD telemetry to find detention time their customers owe them for, and produces the evidence to bill it. This policy explains what that means for the data involved.

The short version: we hold vehicle location history because it is the only way to prove a truck was held, we hold as little else as the service allows, we do not sell any of it, and we never act as a party to a carrier's claim or handle their money.

What we collect

Account information

Your name, email address and a hashed password when you create an account, plus the name of the carrier you belong to and your role within it. If you sign in with Google or Microsoft we receive your name and email from them; we never receive your password.

ELD connection credentials

The credentials you give us for your ELD provider, so we can read your fleet's telemetry. These are encrypted before they are stored and are used for nothing other than reading your own data.

Vehicle telemetry

From your ELD provider we read, for the vehicles you connect: the vehicle's identifier and name, its GPS position, speed and heading, and the time of each reading. We sample roughly once every five minutes rather than taking the raw feed.

Be aware of what vehicle location history is. We do not collect driver names, driver identifiers, hours-of-service logs, messages, or any camera or dashcam footage — and the service requires nothing from drivers at all. But a record of where a vehicle was, minute by minute, can reveal the movements of whoever was driving it. We treat this data accordingly, and you should consider it when deciding what to tell your drivers about it.

Facilities you define

The customer sites and your own yards that you draw or confirm, and the brokers you bill, including the accounts-payable addresses you enter for them.

Billing

Our payment processor handles your card details; we never see or store them. We keep the subscription status and truck count needed to bill you correctly.

Why we hold it, and what we do not do with it

Telemetry is used to detect when one of your vehicles was held at a customer facility past the free time in your contract, to build the evidence packet supporting that claim, and to show you the result. Account data is used to sign you in and to contact you about your account. Billing data is used to charge you.

  • We do not sell your data, to anyone, for any purpose.
  • We do not share one carrier's data with another carrier, and one carrier's account can never read another's.
  • We do combine data across carriers into aggregate statistics — for example, what share of detention claims get paid — and use them to price the service and to describe how well it works. These are combined figures only: they are computed so that no individual carrier can be identified from them, and we do not publish a figure drawn from so few carriers that any one of them could be worked out from it.
  • We do not use your telemetry to train models, and we do not use it for advertising.
  • We are not a collections agency. Invoices are yours, sent under your own billing identity, and brokers pay you directly. We never touch the money and are not a party to any claim.

Who else sees it

We use a small number of service providers to run DwellWatch. Each receives only what it needs to do its job, and none of them is permitted to use your data for their own purposes.

  • Your ELD provider — the source of the telemetry, connected by you.
  • Our hosting and database providers — where the application runs and your data is stored.
  • Our email provider — delivers invoices to the brokers you choose, and sends you account mail such as password resets.
  • Our payment processor — handles subscriptions and card details.

We may also disclose data where the law requires it. If we are ever compelled to, we will tell you unless we are legally prohibited from doing so.

When you send an invoice, the recipient sees the evidence. That is the point of the product: the packet contains the vehicle's position history for the dwell being billed, and it goes to the broker you address it to. You approve every invoice individually before anything is sent.

How long we keep it

We keep your account and carrier records for as long as your account exists. We keep vehicle telemetry for as long as it may be needed to support a claim, and we keep evidence packets and the telemetry behind an invoice for as long as that invoice stands — deleting the evidence behind a claim you have already made would leave you unable to defend it.

If you close your account, contact us and we will delete your data, except where we are required to retain records for tax or legal reasons.

Security

Your ELD credentials are encrypted before storage. Access to your carrier's data is restricted to members of your carrier, and actions that bill a broker are restricted further by role. Every invoice decision is recorded with who made it and when.

No system is perfectly secure, and we would rather say so than imply otherwise. If you believe you have found a vulnerability, write to [email protected] and we will respond.

Your choices

You can disconnect your ELD at any time, which stops all further collection. You can remove vehicles from monitoring, which stops collection for those vehicles. You can ask us for a copy of your data, ask us to correct it, or ask us to delete it, by writing to [email protected].

Depending on where you live you may have additional rights under local law, including the right to know what we hold about you and to have it deleted. Exercising them will never cost you anything or change the service you receive.

Changes, and contacting us

If we change this policy in a way that materially affects what we do with your data, we will tell account holders by email rather than quietly updating the date at the top.

DwellWatch is based in the United States. Questions about this policy go to [email protected].